Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

  • Minimum of 5 years’ experience in critical/crisis situation management for technical customer escalations
  • Bachelor’s degree in business, computer science, engineering or related field or equivalent experience
  • Superb communication skills (both verbal and written)
  • The ability to communicate confidently and clearly on conference calls, in meetings and via email, at all levels of the organization is critical
  • Strong organizational skills with the ability to handle multiple tasks simultaneously
  • Customer focus and ownership, use of own initiative and a proactive approach to work
  • Extensive experience supporting and leading technical environments; demonstrated leadership skills under fast-paced, highly dynamic situations
  • Must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management
  • Crisis management skills: able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
  • Ability to maintain calm during stressful situations
  • A great teammate who is influential and builds good working relationships across all functions.
  • Excellent project management skills, including demonstrated ability to lead projects across teams where influencing skills are required
  • Basic Knowledge of all financial industries
  • Knowledge in ITSM, Pager duty and XMatters is a plus
  • 24/7 Availability and should be able to work all local holidays and weekends

    • We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

    Use of AI in Hiring 

    As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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