Job Description
Exp: 4-10 Yrs
Location: Ahmedabad
Shift: 24x7 rotational
Working Days: 6 Days
Job Summary
The Incident Manager (Major Incident Manager) is responsible for managing the end-to-end incident lifecycle and restoring normal service operations as quickly as possible, with a strong focus on Major Incidents. The role ensures effective coordination, communication, and escalation across technical, vendor, and business teams, aligned with ITIL 4 Incident Management and Service Operations practices.
Key Responsibilities
Own and manage incidents end-to-end, ensuring SLA and OLA adherence.
Perform incident triage, classification, prioritization, and assignment as per ITIL guidelines.
Lead and manage Major Incidents (P1/P2), including declaration, bridge activation, and resolution coordination.
Drive collaboration across resolver groups, SMEs, architects, and third-party vendors.
Provide timely and accurate incident communications (alerts, updates, restoration, and su...
Location: Ahmedabad
Shift: 24x7 rotational
Working Days: 6 Days
Job Summary
The Incident Manager (Major Incident Manager) is responsible for managing the end-to-end incident lifecycle and restoring normal service operations as quickly as possible, with a strong focus on Major Incidents. The role ensures effective coordination, communication, and escalation across technical, vendor, and business teams, aligned with ITIL 4 Incident Management and Service Operations practices.
Key Responsibilities
Own and manage incidents end-to-end, ensuring SLA and OLA adherence.
Perform incident triage, classification, prioritization, and assignment as per ITIL guidelines.
Lead and manage Major Incidents (P1/P2), including declaration, bridge activation, and resolution coordination.
Drive collaboration across resolver groups, SMEs, architects, and third-party vendors.
Provide timely and accurate incident communications (alerts, updates, restoration, and su...
Apply for this Position
Ready to join Confidential? Click the button below to submit your application.
Submit Application