Incident Manager

We're looking for an

Incident Manager

who thrives in fast-paced environments and knows how to balance

technical depth, clear communication,

when incidents hit.

Responsibilities
Acting as the

first line of response (L1)

for IT incidents and service requests
Ensuring accurate logging, prioritization, escalation, and timely closure of tickets
Supporting service desk teams, monitoring queues, and keeping SLAs on track
Stepping into

L2 incident management

for more complex issues, ensuring minimal business impact
Coordinating across L1, L2, L3, Production Managers, and Service Delivery Managers during critical incidents
Keeping stakeholders informed and confident, especially during P3 incidents and crisis calls
Driving

knowledge management , post-incident reviews, and continuous process improvement

Technical skillset
Good understanding of

IT infrastructure, appl...