Incident & Problem Management Lead - 24x7 IT Operations

A leading insurance provider in Southeast Asia is seeking an Incident and Problem Management Manager who oversees effective management of IT incidents to minimize business impacts. The role involves driving root cause analysis, continuous improvement initiatives, and ensuring stakeholder communication during critical events. Ideal candidates will have strong leadership skills and experience in incident management processes. This position offers the opportunity to enhance operational excellence in a dynamic environment. The role is based in Kuala Lumpur, Malaysia.
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