Incident Response Analyst

Job Description & Requirements

• Provide operational support across multiple data centers, ensuring smooth and efficient functionality.
• Monitor and respond to alarms and alerts from various systems, including Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other relevant functions such as Environmental Health & Safety (EHS) and Security.
• Assess the severity and impact of incidents, providing critical insights to resolution teams.
• Maintain detailed records of alarm-handling activities, document resolutions in ticketing systems, and compile incident reports.
• Act as an incident commander when necessary, coordinating responses to critical issues.
• Assist program managers in facilitating project execution, supporting operational and engineering improvement initiatives.
• Conduct Root Cause Analysis (RCA) to identify recurring issues and develop lo...