Incident Response Team Manager

Responsibilities

• Lead, coach, and mentor IT engineers to strengthen both technical excellence and leadership capability.
• Set clear performance expectations aligned with organizational values, vision, and operating principles.
• Conduct regular 1:1s, performance reviews, and career development conversations.
• Foster a culture of ownership, collaboration, accountability, and continuous learning.
• Ensure sustainable 24×7 operations through balanced workloads, effective shift coverage, and succession planning.

Service Operations & Reliability

• Oversee day-to-day service health, capacity, and reliability across supported environments.
• Drive adherence to operational KPIs through proactive planning and continuous improvement.
• Balance demand and capacity to maintain service quality while preventing team burnout.
• Partner with engineering teams to maintain runbooks, knowledge ba...