Job Description
MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join our team in Herndon, VA. In this front-line role, you will troubleshoot and resolve a wide range of IT issues while delivering exceptional support to end users. Join a supportive work environment where teamwork, continuous learning, and career growth are highly valued.
**Responsibilities include but are not limited to:**
+ Follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs.
+ Analyze, troubleshoot, and implement fixes for hardware, software, network, and application issues, including remote desktop triage and system repair using remote tools.
+ Respond to and resolve technical issues related to Windows Active Directory, Microsoft Office, business applications, browsers, networking, and telecommunications systems.
+ Answer end-user inquiries regarding system procedures, application usage, system status, ...
**Responsibilities include but are not limited to:**
+ Follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs.
+ Analyze, troubleshoot, and implement fixes for hardware, software, network, and application issues, including remote desktop triage and system repair using remote tools.
+ Respond to and resolve technical issues related to Windows Active Directory, Microsoft Office, business applications, browsers, networking, and telecommunications systems.
+ Answer end-user inquiries regarding system procedures, application usage, system status, ...
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