Job Description

POSITION TYPE FULL-TIME

In this role, you will serve as a trusted point of contact, responding to inquiries, offering guidance, and resolving concerns through voice, and other communication channels, all with a focus on clarity, empathy, and service excellence. Key tasks and responsibilities include interacting with customers in an accurate, timely, and friendly manner, actively listening for issues and providing customized solutions, and offering support to provide a positive customer experience. You will strive to achieve all designated service levels and contribute to the success of service levels, enterprise goals, and ultimately – customer satisfaction.

Responsibilities:

  • Provide exceptional customer service in accordance with matters of billing and collections activities, providing detailed account information on: Individual transactions, charges, credits, and balances on a variety of billing types.
    Historical patterns and changes.
    Meter ...

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