Job Description

Key Responsibilities.

Delivery & Operations

  • Own day-to-day delivery of L2/L2.
  • 5 support across multiple IM platforms.
  • Ensure SLA adherence, 24x7 availability, and effective incident/problem management.
  • Manage major incidents, escalations, communication bridges, and RCA governance.
  • Oversee release readiness, environment health, batch stability, and change coordination.

Stakeholder Management

  • Act as the single point of contact for Business, App Owners, and Technology Leads.
  • Provide clear reporting, dashboards, and proactive communication on operational health.
  • Drive alignment on priorities, risks, and improvement opportunities.

Team Leadership

  • Lead and manage a support team of 50 engineers across L1.5/L2/L2.
  • Define delivery metrics, KPIs, and governance routines.
  • Ment...

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