Industry Lead

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

As an Industry Lead you will be responsible for creating long-term, trusting relationship with our customers. The Industry Lead engages customers on their business transformation and advises them on Vodafone’s broad range of products across connectivity and beyond solutions, with the ultimate purpose to help them thrive in a hyperconnected world and create positive change at scale. 
 
More specifically you will:

• Own the account management and growth plans (account penetration, revenue, churn) for assigned clientele, both existing and prospective. 
• Work cross-functionally and orchestrates internal delivery teams on customer success (Presales, Support, Operations, etc.).
• Ensure that operational backlog for assigned clientele is delivered on-time by orchestrating relevant internal teams. 
• Perform pitching, drive engagement and influence at customer level. Own the relationship building for key accounts of own industry.
• Be present in industry-related external fora to drive engagement with key sector execs. 
• Keep abreast of technological insights in the areas of beyond connectivity solutions, with the purpose to walk the talk and effectively advise customers on their ideal transformation journey.
• Ensure Net Promoter Scores (NPS) and rest experience satisfaction metrics for assigned accounts are met. 
• Act as sponsor of industry trends internally to feed the product development lifecycle as well as marketing teams when needed. 

Who you are

• University degree (Master degree will be an asset). 
• Fluent knowledge of English language (oral & written). 
• Driving licence. 
• Computer literacy. 
• Excellent communication skills, oral and written
• Maintains expertise of internal procedures, products and systems to effectively manage all steps throughout the customer lifecycle. 
• Ensures growth and retention targets are achieved (revenue, churn, NPS). 
• Proven experience gained within a business sales channel (must have minimum 5 years B2B sales experience). 
• Understanding of how various cloud technologies work together to be able to drive deeper technology adoption within the existing large account base. 
• Understanding of industry challenges, trends, traditional and non-traditional competitive landscape, etc. 
• Ability to grow a business through deep and broad expertise in the industry segment.