Job Description

Our ideal candidate will be responsible for managing customer inquiries, complaints, comments and reports from users or clients. They will engage with customers through various marketing-managed interfaces to ensure service quality.

Responsibilities

  • Capture customer purchase orders within 48 hours and ensure timely shipping commitments.
  • Follow up on shipments and communicate required information (tracking numbers, quantities sent) to clients.
  • Coordinate internal processes to ensure material shipment from the plant and provide clients with updates.
  • Update and reschedule delivery dates in the ERP system based on order tracking.
  • Analyze forecasts for account managers by gathering data, analyzing trends, identifying opportunities for improvement.
.Manage returns process ensuring issues are resolved promptly.),

Apply for this Position

Ready to join beBeeCustomer? Click the button below to submit your application.

Submit Application