Job Description

Job Title: Infor Workforce Management (WFM) Support Specialist
Location: Winston-Salem, NC OR Remote
Type:  Contract

Position Summary:

Our large healthcare system is seeking a skilled Infor Workforce Management (WFM) Support Specialist to join our IT Support team. The ideal candidate will have hands-on experience with WFM systems and a deep understanding of how these systems operate. This role focuses on resolving ticket-based issues related to our WFM tools, particularly those within the Infor Cloud Suite, and investigating the root causes of problems to improve overall system efficiency.

Key Responsibilities:

  • Ticket Resolution: Manage and resolve incoming support tickets related to WFM functions via email and other internal communication channels. Aim to close 80% of tickets independently.
  • Issue Investigation: Thoroughly investigate and diagnose the severity and na...

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