Job Description

The purpose of this position is to monitor security in all areas of Dubai Tram Al Sufouh System and to provide prompt, up-to-date and clear information from the control room to the passengers at stations and onboard trains.

MAIN RESPONSIBILITIES


  • Responsible for controlling the security in all areas of Dubai Tram Al Sufouh System such as office buildings, stations, depots, any auxiliary buildings and car parks.

  • Maintain good communications with Customer Service Operators on the tram lines.

  • Utilise CCTV to monitor security and related operations and to focus on areas where crime, vandalism, anti-social behaviour or other unauthorised activities may occur and to direct Customer Services Operators appropriately.

  • Direct Customer Services Operators to respond and deal with incidents and events on the system and communicate with other frontline staff of events on the system.

  • Act as the central point of contact betwee...

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