Information Desk Greeter

Summary:

Under general supervision of the Manager of Volunteer and Customer Services and within hospital and department policies and procedures greets assists and directs visitors patients and other callers/visitors to the hospital.

Responsibilities:

Maintains established department policies procedures objectives quality assurance safety and environmental control.Proactively greets and assists all patients visitors and vendors in a warm and welcoming manner ensuring exceptional customer service. Conducts approved screening process with all and assists and directs to various locations in the hospital and/or building; calls for an escort when necessary.Uses technology to print out personalized patient/visitor labels and ensures all coming into the hospital have the appropriate badge.Acts as a liaison between patients visitors and guests and any hospital department.Answers telephone and uses appropriate telephone techniques and proper identific...