Information Desk Supervisor

Business Technology Integrators (BTI) is seeking a Lead Information Desk Supervisor to oversee the Information Desk operations at the Stratton VA Medical Center in Albany, NY.

The Supervisor will manage Information Desk personnel and ensure that veterans, families, visitors, and employees receive prompt, courteous, and accurate assistance in alignment with the VA’s values of service, respect, and commitment.

This position requires leadership, strong communication skills, and the ability to maintain operational excellence in a healthcare facility environment.

Responsibilities Supervision & Staffing Oversee all Information Desk personnel and daily desk operations.

Ensure coverage during all required hours:

• Monday – Friday: 7:00 AM – 7:00 PM Saturday – Sunday: 8:00 AM – 6:00 PM Ensure trained backup personnel are available to cover absences, breaks, and emergencies.


• Performance Mo...