Job Description
תחום:
A leading healthcare company is looking for an Information Technology AnalystProvides technical user support and customer service on company-supported computer applications and platforms. Responsibilities:· Serve as the first point of contact for users seeking technical assistance (Help Desk Support)· Perform troubleshooting through diagnostic techniques for both Hardware and Software issues· Record events and problems and their resolution in logs and direct unresolved issues to the next level of support· Provide accurate information on IT products or services· Maintain user access security, data integrity, and file system security· Responsible to install, configure, maintain and troubleshoot all Operating Systems versions on all devices including end-users computers and production servers· Manage and maintain company Software assets like SharePoint, TFS, Active Directory, WSUS, and WDS.· Responsible to Installs configure, maintain and troubleshoot workstations, servers & mobile devices in a heterogeneous environment· Follow-up on any feedback or suggestions by users and Identify and suggest possible improvements on processes and procedures
דרישות:
· Bachelor’s degree in Computer Science or Computer Technology Certificate or MCSE· Minimum 2 years of IT experience in a high tech company– Mandatory· Proven experience as a help desk technician or other customer support role – Mandatory· Ability to diagnose and handle technical issues· Excellent English communication skills (both verbal and written)· Hands-on experience with Microsoft OS, Active Directory, Linux – Mandatory· Hands-on experience with SharePoint, TFS, GPO, WSUS, WDS and VMware – Advantage· Experience with PowerShell and Bash scripting
איזור: גוש דן
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