Information Technology Business Analyst

Job Title: Business Analyst

Reporting to: Lead Business Analyst

Duties and Responsibilities

Requirements Gathering & Analysis

• Engage with stakeholders to understand business needs, processes, and challenges.

• Conduct workshops, interviews, and surveys to elicit requirements.

• Analyse existing systems, workflows, and data to identify changes to meet new Business needs and improvement opportunities.

• Collaborate with the technical team to design solutions for client requirements.

Documentation & Specification

• Prepare detailed Business Requirements Documents (BRD), Functional Specifications, and User Stories.

• Create process flows, wireframes, and mock-ups to communicate requirements clearly.

• Maintain a requirements traceability matrix to track progress and changes.

Collaboration & Communication

• Work closely with Product Managers to prioritise features and define the product roadmap.

• Collaborate with UI/UX designers to ensure user-friendly interfaces.

• Liaise with development and QA teams to clarify requirements and resolve queries.

Project Support

• Participate in Agile/Scrum ceremonies.

• Support testing activities by reviewing test cases and validating against requirements.

• Assist in UAT (User Acceptance Testing) and gather feedback for refinements.

• Demo functionality to internal and external stakeholders as and when requested.

Continuous Improvement

• Analyse post-implementation results to measure success against objectives.

• Recommend process optimisations and product enhancements.

• Stay updated on industry trends, tools, and best practices in software product development

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Management, or related field.

• 2–5 years of experience as a Business Analyst in software development with proven experience interacting directly with end users – customer facing role.

• Strong understanding of SDLC and Agile/Scrum methodologies.

• Proficiency in requirements gathering tools (Jira, Confluence, or similar).

• Ability to create wireframes and mock-ups.

• Strong communication, documentation, analytical skills and interpersonal skills.

• International Travel Industry Domain Knowledge with work experience is preferable.

• Desire and willingness to travel to client-site as required.

Preferred Skills:

• Domain knowledge in Travel Industry.

• Basic understanding of APIs, databases, and system integrations.

• Experience with data analysis tools (Excel, SQL, Power BI).

Experience : 2 years minimum work experience for a BA Role and 5 Years for a Sr.BA Role in a similar background and has experience in a Product based company.