Information Technology Engineer - English Speaker

Overview

We are looking for an IT Technical Support professional to provide first-level and second-level technical assistance to users. The role involves troubleshooting hardware, software, and network-related issues while ensuring timely resolution and a positive user experience.

Responsibilities

• Provide technical support for desktops, laptops, printers, applications, and operating systems
• Troubleshoot hardware, software, and basic network issues
• Respond to support requests via ticketing system, email, or phone
• Install, configure, and maintain IT equipment and software
• Escalate complex issues to relevant teams when required
• Maintain accurate documentation of issues, resolutions, and procedures
• Support system upgrades, patches, and routine maintenance
• Ensure compliance with IT policies, security standards, and procedures

Qualifications

• Diploma or Bachel...