Information Technology Intern

Duties Description • Provide remote technical support via the Service Desk for NYSIF staff and external customers.
• Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software.
• Image computers.
• Provide new employee onboarding support.
• Configure mobile devices.
• Support all ITS Teams with hardware deployments, installations and system maintenance.
• Create and maintain user and instructional documentation.
• Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals.
• Demonstrated ability to engage in good customer service skills when working with end users is required.

Minimum Qualifications • Be actively enrolled in a New York State college, university, or graduate program, or be a resident of New York State, attending a college, univers...