Job Description

JD

Key Responsibilities

IT Service Delivery & Operations

  • Own and manage the delivery of IT services to ensure stability, availability, and performance.
  • Hands-on implementation, maintenance, and lifecycle management of hardware and software for:
  • End-user devices
  • Servers
  • Network infrastructure
  • Coordinate with remote and global IT teams to ensure standardized configurations and consistent service delivery.

SaaS & Application Service Management

  • Oversee the setup, configuration, maintenance, and ongoing optimization of IT SaaS solutions.
  • Manage user access, licensing, integrations, and service reliability for SaaS platforms.
  • Act as a service owner for key IT applications.

End-User Support & Enablement

  • Ensure timely and effective technical support for end users.
  • Provide IT training, guidance, and enablement to improve user experience and ado...

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