Information Technology Service Desk Manager

Staff4Me is searching for an experienced and dynamic Information Technology Service Desk Manager to lead our service desk team at CallTek. In this influential role, you will be responsible for overseeing the daily operations of the IT service desk, ensuring efficient incident management, and providing exceptional service to our users. You will play a critical role in developing service strategies, enhancing processes, and mentoring team members to foster engagement and high performance.

Key Responsibilities

• Lead and manage the IT Service Desk team, providing oversight and support to ensure excellent customer service and technical support
• Develop and implement IT service desk policies, processes, and procedures to optimize service delivery
• Monitor performance metrics and KPIs, analyzing trends to identify areas for improvement and implementing solutions
• Conduct regular team meetings, performance reviews, and individual developm...