Job Description
PROFILE SUMMARY
Minimum two years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting.
Having good communication skills and customer management experience with clients in and outside India. The position will
assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed
TOTAL YEARS OF PROFESSIONAL EXPERIENCE
2-3 years of experience in IT
ROLES & RESPONSIBILITIES
The roles and responsibilties of Hardware Support Technician are as follows:
• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Provide deskside support, as described
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined Processes and work instructions which will include the management of both proactive and
reactive escalations
• Interface with multiple levels of end users, mana...
Minimum two years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting.
Having good communication skills and customer management experience with clients in and outside India. The position will
assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed
TOTAL YEARS OF PROFESSIONAL EXPERIENCE
2-3 years of experience in IT
ROLES & RESPONSIBILITIES
The roles and responsibilties of Hardware Support Technician are as follows:
• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Provide deskside support, as described
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined Processes and work instructions which will include the management of both proactive and
reactive escalations
• Interface with multiple levels of end users, mana...
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