Information Technology Support Analyst

ARA Group is seeking an experienced IT Service Desk Analyst to join our dynamic team in Perth, WA. As an IT Service Desk Analyst, you will play a crucial role in providing technical support and resolving IT-related issues (level 1 & 2 technical support) for our employees.

This full-time position offers a rewarding opportunity to work in a fast-paced, collaborative environment and contribute to the overall success of our organisation.

What you'll be doing

• Troubleshooting level 1 & 2 end-user incidents within agreed SLA
• Installing and configuring new or existing desktop or mobile hardware and software
• Logging and monitoring of incidents and requests in the ITSM platform
• Maintaining IT security policy across the user base
• Onboarding and Offboarding users, mailbox administration as well as on-going asset management
• Mobile phone and fixed line support and admin.
• Support of IP telephony sy...