Information Technology Support Analyst (QAD)

You’ll provide functional support for QAD ERP, especially in Financials modules, and collaborate with global IT and business teams to analyze requirements, resolve issues, and deliver solutions that drive operational excellence.

Responsibilities

• Support ERP and business systems across domains (Financials in SE & EE version, Reporting Framework, Progress4GL, Browses, etc.)
• Monitor and manage support tickets via Service Desk+
• Collaborate with global IT and business teams to analyze requirements and deliver solutions
• Participate in testing, documentation, and end-user training
• Drive process improvements and contribute to major incident management efforts

Requirements

• 5+ years of Experience working with QAD Application as Functional support Consultant or Business Analyst
• Strong understanding of QAD financials module for both SE & EE version.
• Understanding of Financial processes, preferably in Multinational Manufacturing Organisation
• Understanding of QAD reporting framework,Progress4GL & Browses
• Strong understanding of financial regulations and reporting standards.
• Proficiency using Microsoft Office suite products.
• Ability to communicate (written and verbal) in English.
• Quick learner, Proven analytical and evaluative abilities.
• High level of initiative and self-motivation in learning new applications, technologies & processes
• Demonstrated effectiveness in problem solving situations, good planning, and organizational skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Highly Qualified Candidates Will Also Possess These Qualifications:

• Experience with other ERP software such as Epicore, IFS, Sage.
• Experience working in a team-oriented and collaborative environment.
• Experience working with tools such as Azure Dev Ops or JIRA.