Job Description

The Information Technology Support Associate works onsite and forms part of the globally distributed End-User Support team, supporting all day-to-day operational requests. The Information Technology Support Associate also assists in the design, build, implementation, and maintenance of NOIRLab’s information technology systems and operations, including ticket handling, system documentation, end-user hardware and software deployment, and general support. This position requires the ability to assess and assist customers with organizational needs. Provides the primary IT end-user support, responding to helpdesk tickets and interacting directly with NOIRLab Staff

Essential Functions

  • Assists with testing and validation of system designs and enhancements.

  • Contributes to the design and definition of standards, processes, and procedures by which NOIRLab’s information technology systems conform and operate.

  • Provides primary support via servi...

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