Job Description

Key Responsibilities

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  • Provide Level 1 IT support via phone, email, chat, or ticketing system
  • Log, track, and resolve incidents and service requests using ITSM tools
  • Troubleshoot Windows OS , hardware, software, and peripheral issues
  • Perform password resets, account unlocks, and basic Active Directory tasks
  • Support Microsoft Office / O365 / Outlook / Teams issues
  • Assist users with VPN, network, and connectivity problems
  • Provide remote and onsite support when required
  • Escalate unresolved issues to L2/L3 teams with proper documentation
  • Follow ITIL xcskxlj processes , security policies, and standard operating procedures
  • Maintain asset and inventory records
  • Ensure customer satisfaction...

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