Information Technology Support Engineer

Key Responsibilities

• Provide Level 1 IT support via phone, email, chat, or ticketing system
• Log, track, and resolve incidents and service requests using ITSM tools
• Troubleshoot Windows OS , hardware, software, and peripheral issues
• Perform password resets, account unlocks, and basic Active Directory tasks
• Support Microsoft Office / O365 / Outlook / Teams issues
• Assist users with VPN, network, and connectivity problems
• Provide remote and onsite support when required
• Escalate unresolved issues to L2/L3 teams with proper documentation
• Follow ITIL processes , security policies, and standard operating procedures
• Maintain asset and inventory records
• Ensure customer satisfaction and SLA compliance

Its a dispatch on demand role.