Information Technology Support Engineer

Monthly Salary Range: AED 9,000 to AED 10,500

About the Role

We are looking for a proactive and service-driven Information Technology Support Engineer to ensure smooth, secure, and reliable day-to-day IT operations across the organisation.

This role is the first point of contact for all IT-related support, providing hands-on technical assistance to internal users while maintaining high standards of professionalism, security, and efficiency. You will work closely with senior IT team members and external vendors, supporting core systems, resolving incidents, and contributing to continuous improvement across IT services.

Key Responsibilities

• Act as the first point of contact for IT support requests, diagnosing and resolving hardware, software, system, and network issues in a timely and structured manner.
• Log, track, and manage incidents through the IT ticketing system, ensuring clear documentation, prioritisation,...