Job Description
Job Summary
We are looking for a proactive and customer-focused Desktop Support Engineer to provide remote technical support to end users across multiple locations in India. The ideal candidate will troubleshoot hardware, software, and network-related issues, ensuring minimal downtime and a high level of user satisfaction in a remote support environment.
Key Responsibilities
Provide remote L1/L2 desktop support to end users via phone, email, chat, and remote tools
Diagnose and resolve hardware, software, OS, and application-related issues
Install, configure, and support Windows and macOS operating systems
Troubleshoot issues related to MS Office, Outlook, Teams, VPN, and enterprise applications
Manage user accounts, access, and permissions using Active Directory and Azure AD
Handle incidents, service requests, and changes using ITSM tools (ServiceNow, Jira, etc.)
Escalate complex issues to L3 teams and follow up until resolution
Maintain proper documenta...
We are looking for a proactive and customer-focused Desktop Support Engineer to provide remote technical support to end users across multiple locations in India. The ideal candidate will troubleshoot hardware, software, and network-related issues, ensuring minimal downtime and a high level of user satisfaction in a remote support environment.
Key Responsibilities
Provide remote L1/L2 desktop support to end users via phone, email, chat, and remote tools
Diagnose and resolve hardware, software, OS, and application-related issues
Install, configure, and support Windows and macOS operating systems
Troubleshoot issues related to MS Office, Outlook, Teams, VPN, and enterprise applications
Manage user accounts, access, and permissions using Active Directory and Azure AD
Handle incidents, service requests, and changes using ITSM tools (ServiceNow, Jira, etc.)
Escalate complex issues to L3 teams and follow up until resolution
Maintain proper documenta...
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