Information Technology Support Engineer

Role Purpose

The IT & Technical Support Engineer plays a critical role in ensuring the efficient, secure, and reliable operation of the organisation's IT environment. This role is responsible for managing IT assets, endpoints, and user access, as well as providing technical and application support for internal systems and enterprise applications.

Responsibilities

IT Asset Management

• Maintain a comprehensive and up-to-date inventory of IT hardware and software assets.
• Oversee the entire lifecycle of IT assets, from procurement to retirement, ensuring compliance with licensing and security protocols.
• Manage asset tracking systems to improve operational efficiency.
• Administer and support endpoint devices (e.g., desktops, laptops, mobile devices) across the organization.
• Implement and enforce endpoint security policies, deploying updates, patches, and antivirus protection.
• Provide troublesho...