Job Description

Role: IT Support Engineer (1st/2nd Line)

Location: Manchester

Work Patterns: On-site (flexible hours)

Salary: £28,000-£30,000


A well-established UK organisation is looking to hire a 1st / 2nd Line Support Engineer to join their internal IT team based in Manchester. They are big with progression & development opportunities.

Key Responsibilities


  • Provide 1st/2nd line support for day-to-day IT issues (desktop, hardware, software, user access).
  • Escalate and assist with 2nd line issues involving networks, servers, and core systems.
  • Support users both remotely and on-site (when required).
  • Troubleshoot Windows OS, Office 365, printers, and general desktop environments.
  • Log, track, and resolve tickets using a service desk system.
  • Work closely with senior IT staff on more complex incidents and proje...

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