Information Technology Support Engineer

Location: Mysore

Mode: Work From Office

Timings: US Night shift - (4:30 PM - 2:30 AM)

Job Summary:

We are seeking a skilled and customer-focused IT Support Engineer to join our team. The ideal candidate must possess excellent communication skills and experience in handling both onsite and remote support for Internal and External clients located globally. This role requires a proactive individual with a problem-solving mindset and a strong understanding of IT systems and support processes.

Key Responsibilities: -

• Provide Level 1 and Level 2 IT support to end-users, both onsite and remotely.
• Troubleshoot and resolve hardware, software, network, and printer issues.
• Support international users across different time zones via email, chat, voice, or remote tools.
• Install, configure, and maintain IT systems, laptops, desktops, mobile devices, and applica...