Job Description
Key ResponsibilitiesProvide
Level 1 IT support
via phone, email, chat, or ticketing systemLog, track, and resolve incidents and service requests using ITSM toolsTroubleshoot
Windows OS
, hardware, software, and peripheral issuesPerform
password resets, account unlocks, and basic Active Directory tasksSupport
Microsoft Office / O365 / Outlook / Teams
issuesAssist users with
VPN, network, and connectivity
problemsProvide
remote and onsite support
when requiredEscalate unresolved issues to
L2/L3 teams
with proper documentationFollow
ITIL processes
, security policies, and standard operating proceduresMaintain asset and inventory recordsEnsure customer satisfaction and
SLA complianceIts a dispatch on demand role.
Level 1 IT support
via phone, email, chat, or ticketing systemLog, track, and resolve incidents and service requests using ITSM toolsTroubleshoot
Windows OS
, hardware, software, and peripheral issuesPerform
password resets, account unlocks, and basic Active Directory tasksSupport
Microsoft Office / O365 / Outlook / Teams
issuesAssist users with
VPN, network, and connectivity
problemsProvide
remote and onsite support
when requiredEscalate unresolved issues to
L2/L3 teams
with proper documentationFollow
ITIL processes
, security policies, and standard operating proceduresMaintain asset and inventory recordsEnsure customer satisfaction and
SLA complianceIts a dispatch on demand role.
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