Information Technology Support Engineer

Job Summary

We are looking for a proactive and customer-focused Desktop Support Engineer to provide remote technical support to end users across multiple locations in India. The ideal candidate will troubleshoot hardware, software, and network-related issues, ensuring minimal downtime and a high level of user satisfaction in a remote support environment.

Key Responsibilities

• Provide remote L1/L2 desktop support to end users via phone, email, chat, and remote tools
• Diagnose and resolve hardware, software, OS, and application-related issues
• Install, configure, and support Windows and macOS operating systems
• Troubleshoot issues related to MS Office, Outlook, Teams, VPN, and enterprise applications
• Manage user accounts, access, and permissions using Active Directory and Azure AD
• Handle incidents, service requests, and changes using ITSM tools (ServiceNow, Jira, etc.)
• Escalate complex issues t...