Information Technology Support Engineer

Engineer IT Support

In this role you will be responsible to provide hands-on technical support to end-users, resolving hardware, software, and connectivity issues to ensure smooth IT operations. The role focuses on minimizing downtime and enhancing employee productivity through reliable and responsive support.

Your job:

• Provide onsite support for end-user hardware and local software, including desktops, laptops, printers, mobile devices, CCTV, and access control systems.
• Diagnose, troubleshoot, install, configure, and maintain IT hardware and software in accordance with company standards.
• Collaborate with HQ and global IT teams to escalate complex issues and support IT projects and initiatives.
• Manage IT asset inventory, ensuring accurate records, adequate stock levels, and compliance
• Coordinate with vendors for procurement, maintenance, and tracking of IT equipment and materials.

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