Information technology support engineer

Main Responsibilities
End user device management:
Address hardware, operating system & software issues of computer systems.
Office applications, basic business tools, authentication via active directory
Network configuration management (LAN, Internet, VPN)
Client-side security configurations (Firewall, Antivirus, DLP, VPN)
Peripherals (printers, scanners) configurations support
Scheduled proactive activities and patching support
Client-side backup configurations support
O/S support Windows (Specially Windows 10 & 11)
Antivirus Management
Infrastructure Application (O365 & Google workspace)- client-side support (Email, Office)
General Responsibilities:
Maintain definitive library for OS, Applications, product guides, device firmware etc.
Maintain and update configuration documents
Maintain assets and software license/subscriptions
Vendor co-ordination and support
Maintain SLAs and do timely escalations.
Report all incident/service/ch...