Job Description

Main Responsibilities

End user device management:

  • Address hardware, operating system & software issues of computer systems.
  • Office applications, basic business tools, authentication via active directory
  • Network configuration management (LAN, Internet, VPN)
  • Client-side security configurations (Firewall, Antivirus, DLP, VPN)
  • Peripherals (printers, scanners) configurations support
  • Scheduled proactive activities and patching support
  • Client-side backup configurations support
  • O/S support Windows (Specially Windows 10 & 11)
  • Antivirus Management
  • Infrastructure Application (O365 & Google workspace)- client-side support (Email, Office)

General Responsibilities:

  • Maintain definitive library for OS, Applications, product guides, device firmware etc.
  • Maintain and update configuration documents
  • Maintain assets and software license/subscrip...

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