Information Technology Support Specialist

The Role:

Your role is to ensure the efficient delivery of IT support services by helping to improve support processes and maintain a high quality of service to ultimately achieve rapid problem resolution, minimized system downtime and high user satisfaction.

The IT Support Specialist provides timely and effective technical support to users by diagnosing and resolving hardware and software issues, maintaining system performance, and ensuring high levels of user satisfaction through excellent customer service and adherence to service level agreements (SLAs).

Reports to Head of IT or Team Lead - IT Support Specialist.

• Provide technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance.
• Respond promptly to incidents, manage ticket queues, and follow up to ensure issues are resolved according to SLAs, minimizing impact...