Information Technology Support Specialist

Overview

The IT Support Specialist will be responsible for providing technical support and assistance to staff regarding desktop computers, peripheral equipment, and software within established standards and guidelines. This role will also ensure the smooth operation, configuration, and usability of desktop systems in a multi-layered client-server environment.

Responsibilities

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
• Create and manage user accounts using Active Directory.
• Perform laptop, desktop, printer, and hardware setups and configurations.
• Collaborate with vendor support contacts to resolve technical problems.
• Serve as a level 2 resource to help desk and operations staff.
• Ensure seamless interconnection of desktop computers with diverse systems.
• Train and orient ...