Information Technology Support Specialist

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Position: IT Support Technician L1 (On-site)

Role Type: Part-Time Freelance Contractor

Working Days: On demand

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Site Address: San Fulgencio, Spain (On-Site)

Languages required: English (B2)

• Provide Break Fix, fault diagnosis, and resolution as a Desktop Support Engineer.
• Analyze faults across customers’ core operating systems and platforms, and apply desktop fault resolution for the approved application suite.
• Serve as first/second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Communicate issue status and res...