Information Technology Support Specialist

Are you the calm, quick-thinking problem-solver who loves turning tech frustrations into smooth wins? We're a fast-growing, innovative organization in Dubai's dynamic business landscape, and we're looking for a Service Desk Analyst to join our IT team. If you're passionate about delivering outstanding support, troubleshooting with ease, and helping a diverse team stay productive, this is your chance to make a real difference every day!

In this essential frontline role, you'll be the first point of contact for IT support, resolving issues efficiently, escalating when needed, and ensuring our systems run like clockwork. You'll thrive in a supportive environment where your contributions directly impact operations and user satisfaction.

What You'll Do:

• Provide first-line technical support via phone, email, and ticketing system for hardware, software, network, and application issues.
• Diagnose, troubleshoot, and resolve common IT proble...