Job Description

  • Level 1 support for all hardware and software related problems including troubleshooting and resolution.
  • Monitor and process tickets / incidents.
  • Act as central point of contact as part of end user support.
  • Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
  • Maintain, configure, install, and monitor printers including centralized management software.
  • Perform equipment install-move-add-change operational processes as needed by the businesses.
  • Analyze and recommend new technology, upgrades, and services for end users.
  • Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.
  • Rotation of on-call schedule for after-hours support.
  • Participate in various IT and business projects.
  • Management an...

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