Job Description

Overview

  • Role Type: Full-Time Freelance Contractor
  • Working Days: 5 Days in a week
  • Contract duration: 1 year (extendable)
  • Contract Type: Freelance / B2B contract
  • Experience Required: More than 3 years as IT Support.

Responsibilities

  • Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
  • Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
  • Provide first/second-level contact and problem resolution for customer issues.
  • Work with vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabbe...

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