Information Technology Support Technician

Location: Mumbai

Position Overview

Reporting to the Technical Support Manager, the IT Support Technician will play a key role in delivering high-touch, responsive IT support. This role is the first point of contact for IT support and requires someone who thrives in a fast-paced, high-pressure environment, is service-oriented, and communicates clearly with users at all levels of the organization.

The ideal candidate is a self-starter who takes ownership of support quality and collaborates effectively.

Key Responsibilities

• Manage, prioritise, and respond to onsite and remote IT support requests with urgency, including off-hours support when required
• Serve as a lead support contact for the Mumbai offices
• Provide timely updates to users and IT staff regarding issue status and resolutions
• Identify recurring technical issues and work toward permanent solutions
• Administer an...