Job Description
We are supporting our client, an international Fortune 500 company, which is looking for an IT Support Technician to join its team in Gurgaon.
B2B role - IT Support Technician
Duties and Responsibilities
Provide corrective service for a wide range of industrial products, performing hands-on maintenance as required and resolving complex issues. The role may involve installing new systems, including networking, as well as diagnosing a broad range of customer issues, both software- and hardware-related.
All tasks must be carried out in accordance with the company’s technical and quality standards and procedures, with the goal of delivering a high level of customer satisfaction.
Key Responsibilities
- Work with customers to identify issues and develop and implement appropriate technical solutions
- Respond to service calls or escalate them within agreed timeframes
- Perform installation and maintenance of customer systems, e.g. PCs and mobile devices
- Develop an...
B2B role - IT Support Technician
Duties and Responsibilities
Provide corrective service for a wide range of industrial products, performing hands-on maintenance as required and resolving complex issues. The role may involve installing new systems, including networking, as well as diagnosing a broad range of customer issues, both software- and hardware-related.
All tasks must be carried out in accordance with the company’s technical and quality standards and procedures, with the goal of delivering a high level of customer satisfaction.
Key Responsibilities
- Work with customers to identify issues and develop and implement appropriate technical solutions
- Respond to service calls or escalate them within agreed timeframes
- Perform installation and maintenance of customer systems, e.g. PCs and mobile devices
- Develop an...
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