Job Description
Job description:
Join our rapidly growing company and become part of a collaborative work environment where excellent customer service is paramount. As a critical link in our team, we're seeking a reliable level 1 tech to handle incoming service requests via email and phone, prioritizing tasks based on urgency and client impact. The ideal candidate will excel in communication, remaining composed under pressure, and multitasking while taking decisive action. Your role involves ensuring accurate information capture, resource allocation, and seamless communication with both clients and internal staff. Technical expertise in Tier 1 support is essential for effectively resolving issues.
Bravada, a woman-owned technology services company, prioritizes superior customer service, offering a positive work environment, training, and advancement opportunities. Join our passionate team dedicated to helping businesses thrive
Responsibilities and Duties
Technical Support & Troubleshooting...
Join our rapidly growing company and become part of a collaborative work environment where excellent customer service is paramount. As a critical link in our team, we're seeking a reliable level 1 tech to handle incoming service requests via email and phone, prioritizing tasks based on urgency and client impact. The ideal candidate will excel in communication, remaining composed under pressure, and multitasking while taking decisive action. Your role involves ensuring accurate information capture, resource allocation, and seamless communication with both clients and internal staff. Technical expertise in Tier 1 support is essential for effectively resolving issues.
Bravada, a woman-owned technology services company, prioritizes superior customer service, offering a positive work environment, training, and advancement opportunities. Join our passionate team dedicated to helping businesses thrive
Responsibilities and Duties
Technical Support & Troubleshooting...
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