Job Description
**Introduction**
IBM Optim is a comprehensive data management solution designed to help organizations oversee their data throughout its entire lifecycle, from initial requirements to retirement. It provides a centralized archiving solution, facilitates test data management, ensures data protection, and supports data governance. Successful candidates will deliver technical support to customers by utilizing problem determination and problem source identification skills. They will leverage their technical and negotiation abilities to collaborate with development teams and other support organizations.
This role includes recommending and implementing improvements to existing technical support tools, procedures, and processes, all while contributing to departmental goals and achieving organizational objectives through high customer satisfaction. As a member of an international team distributed across the globe, you will contribute to seamless 24/7 follow-the-sun support for IBM's c...
IBM Optim is a comprehensive data management solution designed to help organizations oversee their data throughout its entire lifecycle, from initial requirements to retirement. It provides a centralized archiving solution, facilitates test data management, ensures data protection, and supports data governance. Successful candidates will deliver technical support to customers by utilizing problem determination and problem source identification skills. They will leverage their technical and negotiation abilities to collaborate with development teams and other support organizations.
This role includes recommending and implementing improvements to existing technical support tools, procedures, and processes, all while contributing to departmental goals and achieving organizational objectives through high customer satisfaction. As a member of an international team distributed across the globe, you will contribute to seamless 24/7 follow-the-sun support for IBM's c...
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