Infra MS - Service Delivery Manager – Arabic

Infra MS - Service Delivery Manager – Arabic

We are seeking an experienced Technical Service Delivery Manager (Arabic-speaking) to lead and oversee the end-to-end delivery of IT Managed Services for a prestigious client in the UAE. The ideal candidate must bring a strong technical foundation across Infrastructure, Security, Service Desk, and ITSM, combined with excellent client relationship management skills, bilingual fluency in Arabic and English, and the ability to operate diplomatically within a high-pressure environment.

Responsibilities

• Service Delivery & Governance: Own and manage all aspects of day-to-day service delivery across the IT landscape (on-prem, hybrid, and cloud). Ensure 100% compliance with contractual SLAs and KPIs. Govern and drive structured incident, problem, change, capacity, and availability management in line with ITIL v4. Lead governance reviews and interface with client leadership, ensuring transparency and control. <...