Infra&Sec: Helpdesk

At Nazaríes Intelligenia, we are looking for highly organized, enthusiastic, and collaborative professionals who can provide quick and efficient solutions. We want to add a Technical Support Helpdesk Specialist with Active Directory experience to help ensure that our teams and clients enjoy a smooth and efficient IT infrastructure service.

The Technical Support Helpdesk Specialist will be responsible for daily technical assistance to our staff and clients, managing and resolving hardware, software, and network-related issues. Experience with Active Directory, systems administration, and a problem-solving approach to incident resolution and preventive maintenance is required. This role is crucial in ensuring that our systems operate correctly and that users receive fast and effective support.

Responsibilities

• Provide first-level technical support to internal users and clients.
• Manage and resolve issues related to operating systems, applications, networks, and hardware.
• Assist in the implementation of technology solutions and updates.
• Maintain and update technical documentation related to systems and procedures.
• Configure and maintain basic security systems (antivirus, password security policies, etc.).
• Manage application and internal system access through Active Directory.
• Perform preventive maintenance and improvements on internal systems.
• Assist in the creation of procedures and user guides.
• Collaborate with other IT teams to implement and troubleshoot complex issues.

Requirements

• Experience with Active Directory (user, group, permission management, security policies).
• Basic networking knowledge (DNS, DHCP, VPNs).
• Experience with ticket management and issue resolution using helpdesk tools.
• Knowledge of Cisco and CheckPoint (troubleshooting and basic configuration).
• Proficiency in Virtualization – VMware ESXi and vSphere (administration, networking, and troubleshooting).
• Strong knowledge of Windows operating systems (preferably Windows Server).
• Good command of Linux (preferably Debian or Ubuntu distributions).
• Ability to work independently and as part of a team.
• Problem-solving skills to quickly and efficiently resolve technical issues.
• Good communication skills, both oral and written.
• Basic or intermediate English (minimum B1 level).

What We Offer

A professional and multicultural work environment, where you will collaborate with professionals from all around the world.

An organized company structure with years of industry experience, allowing our team to benefit from our expertise.
All necessary equipment provided.
Permanent contract.
Flexible working hours.
Flexible benefits package (health insurance, meal vouchers, childcare vouchers).
24 vacation days + December 24th and 31st as company-designated non-working days.
1 additional vacation day every two years.
And many more benefits!
Last but not least, a monthly afterwork event!

Share your talent with us and become part of an innovative team. Fill out the form to take the next step toward a career full of growth, challenges, and new opportunities.