Job Description
Responsibilities
- Design and implement monitoring, automation/configuration management, and reporting functions to create a hands-off environment using tools like Solarwinds and Cisco.
- Design, install, configure, manage, and maintain internal servers/VMs, networking, storage devices, and firewalls, utilizing technologies such as Tegile, Nimble, VMWare, Cisco, Microsoft, and Citrix.
- Adhere to change management processes, incident response, and testing methodologies for system and software modifications, including anticipating, mitigating, identifying, responding to, troubleshooting, and resolving issues.
- Document, address, and resolve all customer incidents, problems, and requests promptly.
- Perform regular systems maintenance, including OS/application patches, driver and application updates, and regular performance monitoring.
- Develop documentation related to new and existing systems.
- Provid...
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